Terms & Conditions
Please read these terms carefully before using our services.
Welcome to booking.mztourism.com. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern MZ Tourism's relationship with you in relation to this website.
Legal Identity
This website, booking.mztourism.com, is owned and operated by MZ Tourism. By using this website, you agree to these Terms.
Nature of Service
- booking.mztourism.com acts as an intermediary platform between customers and third-party service providers including hotels, airlines, and tour operators.
- The Company does not own, manage, or control these providers. This protection ensures transparency regarding supplier issues.
Booking Status
Any booking made on the website is considered a "Booking Request" until:
Step 1
Availability is confirmed
Step 2
Payment is received (if required)
Step 3
Final confirmation is issued
A booking is NOT confirmed until you receive an official confirmation from MZ Tourism.
Pricing & Currency
Payment Terms
Payment Methods
- Online payment
- Bank transfer
- In-branch payment
Our Rights
- Cancel unpaid bookings
- Set payment deadlines
Cancellation, No-Show & Refunds
Cancellation policies vary per supplier. Some bookings may be non-refundable or partially refundable.
Refund Rules
- Refunds are processed within 14–30 working days.
- Bank charges and supplier penalties may apply.
- Service fees charged by booking.mztourism.com are non-refundable under any circumstances.
Modifications & Amendments
Any modification is subject to supplier approval and additional charges. The Company does not guarantee modification availability.
Customer Obligations
Valid passport (min 6 months)
Visa requirements
Correct personal details
Travel compliance with laws
Limitation of Liability
The Company shall not be liable for:
- Supplier failure (hotel overbooking, airline delays).
- Travel disruptions, loss, injury, or damages during travel.
- Force majeure events beyond our reasonable control.
Force Majeure
Government restrictions Pandemics Natural disasters Political instability
Website Use & Restrictions
Users agree NOT to:
- Use the website fraudulently.
- Attempt hacking or unauthorized access.
- Resell services without explicit permission.
Fraud Prevention
We reserve the right to:
Cancel suspicious bookings
Request identity verification
Refuse service on fraud suspicion
Intellectual Property
All content including text, logos, and design elements on this website belongs exclusively to booking.mztourism.com.
Governing Law
These Terms are governed by and construed in accordance with the laws of Egypt.
Dispute Resolution
Egyptian Courts
OR
Arbitration
